Your trust matters to us. This policy explains what information Namo Padmavati Outsourcing Pvt. Ltd. collects, how we use it, and the rights you have over your data.
1. Information We Collect
We collect only what's needed to respond to your enquiry and deliver our services:
- Name, email, phone number, and company details you share with us
- Messages and project details you send via our website, email, or call
- Billing information when we raise an invoice (we don't store card numbers)
- Basic website analytics like IP address, browser, and pages visited
2. How We Use It
Your information is used to:
- Respond to your enquiries and discuss our services
- Deliver the work you've engaged us for
- Send invoices and service-related updates
- Improve our website and understand what visitors find useful
- Comply with tax and other legal requirements
3. We Don't Sell Your Data
We never sell, rent, or trade your personal information. The only people who see it are our team members working on your account, all bound by NDA, and trusted service providers like our email, hosting, and analytics tools that help us run the business.
4. Cookies
Our website uses cookies for basic functionality and to understand site usage through tools like Google Analytics. You can disable cookies through your browser settings if you prefer.
5. Data Security
We take reasonable steps to protect your information, including encrypted connections, access controls for our team, and signed NDAs as standard practice. While no system is ever 100% secure, we treat your data with the same care we'd want for our own.
6. How Long We Keep It
We keep your data only as long as needed. Enquiry data is held for up to 12 months if you don't engage us. Active client records are kept for the duration of work plus 3 years. Invoices are retained for 8 years as required by Indian tax law.
7. Your Rights
You can ask us to:
- Show you what data we hold about you
- Correct anything that's wrong or outdated
- Delete your data, where we're not legally required to keep it
- Stop sending you marketing emails (one-click unsubscribe is available on every email)
Just email [email protected] and we'll respond within 30 days.
8. Children's Privacy
Our services are for businesses and adults. We don't knowingly collect information from anyone under 18.
9. Updates to This Policy
If we change this policy, we'll update the "Last Updated" date at the top. For any material changes, we'll let active clients know by email.
10. Contact
For any privacy questions or to exercise your rights, email [email protected].